How to Register

On-line Registration:
PlayRA is the RA's on-line services portal.

RA members and non-members are welcome to register for any program that has a program code using the Play RA on-line registration service. Only credit cards (Visa & MasterCard) will be accepted for online registration, please have your credit card ready when you register.  Association and Club memberships are currently not available for purchase on-line. Please register in person or by telephone.

By telephone:
Call the telephone registration line at 613-733-5100

​Only credit cards (Visa & MasterCard) will be accepted for telephone registration, please have your credit card ready when you call. If staff are busy serving a client, please leave a message and your call will be returned as soon possible.

In person: 
Registration can be completed at the Member Services Desk, located near the east entrance of the RA Centre. Currently only payments by debit or credit cards (Visa & MasterCard) are accepted. No cash.
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REGISTERING FOR CAMPS ON-LINE - HELPFUL TIPS

Information on how to set-up your on-line account can be viewed at www.racentre.com/PlayRA

​Once you have logged-in to PlayRA...

• Click on “Camps” in the top blue menu bar. ​
• Depending on your device (laptop or mobile) you may need to expand the hamburger menu (blue box with three white lines) in the upper left-hand corner of the screen next to the RA logo to see the menu options.​​​​​

• Ensure that "Camps" is chosen in the location drop-down. 
• Filter by barcode, session, age, participant, etc. to view camps available for on-line registrations. Be sure to click the blue "Search" box at the bottom left to apply selected filters. Click on Registration Information to view your selected camp. Add all camps that you wish to register for to your cart including any session-appropriate extended care options (if required) and follow the simple check-out steps.​

NOTE: When completing your payment method, please do not include any punctuation (. or /).
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For clarification on registration procedures, please contact Member Services Staff at 613-733-5100 or [email protected].
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All fees are listed before taxes. Taxes will be added where applicable. 
Programs and fees are subject to change without notice.

- IMPORTANT ACTION REQUIRED ON YOUR PART PRIOR TO THE FIRST DAY OF CAMP - 
All new and returning campers – Please add (or update) Authorized Pick-up and Allergies, Dietary Restrictions and Special Needs Information on your account in PlayRA.

Click below for a step-by-step guide (in PDF). Contact Member Services at 613-733-5100 (361) or [email protected] if you need any assistance. ​

– CLICK –

How to add (or update) your Camper's Information

CANCELLATIONS & REFUNDS
To cancel a registration, please send written cancellation request to RA Member Services by e-mail at [email protected] with the full name of the registered participant(s), the program name(s) and session date(s) you wish to cancel. Cancellations cannot be done on-line.
If written cancellation request is received at least 14 days PRIOR to the beginning of the session: 

• Refund - $30 administration fee per registered participant per session.
• Account Credit - flat $30 administration fee.
• Transfer – no fee, pending availability.

If written cancellation request is received WITHIN 14 days of the beginning of the session: 

• No refund, credit or transfer.

 
NOTES

• Refunds will be processed by the same method of payment.
• Should the registered participant miss 3 consecutive days of the session due to illness or injury, please e-mail [email protected] to discuss possible accommodations.
• Should a swimming lesson be cancelled by the RA due to thunder and/or lightning, where possible a make-up class will be scheduled. If no make-up class can be scheduled, a pro-rated credit will be placed on your RA account​. 
• If a program is cancelled by the RA prior to the start of the session registrants will receive a full refund.

We're Here For You

If you would like further information or require help please reach out to our Member Services team via our Contact Us page and we will assist you!

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